Refund Policy

코딕스(CODIX) ("the Company") operates the following Refund Policy in accordance with the Korean Act on Consumer Protection in Electronic Commerce and other relevant laws. Refunds for question credits (one-time payments) are set out in Section 7 below. New sales of subscription services ended in August 2026; the subscription-related provisions below apply to agreements entered into before that date. Where applicable law provides a refund more favourable to the member than this policy, that law applies.

1. Subscription Service Refunds — Eligibility and Amount (agreements entered into before the end of sales)

2. Difference from Auto-Renewal Cancellation

• Subscription cancellation: stops any further billing. If a period you have already paid for remains, paid features stay available until it ends, and if you would like a refund you may request one separately under Section 1 above.
• Refund request: a procedure for returning all or part of an already paid amount. The conditions in Section 1 above must be met.
• Plan change (downgrade): downgrades are no longer offered following the end of sales. Where a downgrade took place before the end of sales, settlement follows the policy in force at the time of the change and applicable law.
• Plan change (upgrade): upgrades are no longer offered following the end of sales. Where an upgrade took place before the end of sales, the difference charged immediately at that time is refunded in full if unused within 7 days of its payment date, or prorated by the remaining days if used.

3. How to Request a Refund

1. Send your refund request to the customer support email ([email protected]).
2. Including your registered email, payment date, and reason for refund in the email helps speed up review.
3. The Company will respond with a review result within 3 business days, and if approved will process the refund to the original payment method. However, a withdrawal under Section 8 does not require the Company's approval and is handled from the date of receipt within the period set out in Section 8.

4. Refund Processing Time

• Once the Company approves the refund, it is processed through the payment processor (domestic: PortOne; international: Dodo Payments).
• Actual card cancellation or deposit may take an additional 3 to 7 business days depending on the policies of the card issuer or bank.

5. Cases Where Refunds Are Not Available

Refunds may be restricted in the following cases. However, where the service was provided differently from what was advertised or agreed, Section 8 governs.

• When 7 days have passed since payment and paid features have been used substantially
• When use is restricted or the account is suspended due to a member's violation of the Terms
• Services provided free of charge through events or promotions
• Duplicate requests for a payment that has already been refunded

6. Data Handling When the Plan Changes

• Even when a subscription term ends and the plan reverts to the free (Free) plan, profiles saved by the member and existing analyses and conversation history are preserved.
• If a profile becomes locked, the data in the locked profile is still preserved, and the member may change which profiles are active in order to continue using them.
• The retention and use periods for personal data follow the Privacy Policy.

7. Refunds for Question Credits (One-Time Purchases)

• Question credits are fully refundable if requested within 7 days of purchase and not used at all.
• If unused question credits remain, we will refund the unused remaining credits within the validity period, based on the applicable unit price. Credits already used are not refundable.
• Question credits that have expired after the validity period (currently 90 days) from the date of grant are not refundable.
• Question credits granted free of charge — including sign-up grants, review rewards, events, referrals, and promotions — are not refundable.
• Where Section 8 (service provided differently from what was advertised or agreed) or Section 9 (withdrawal rights of overseas consumers) applies, the time limit and unused-credit condition in this Section do not apply.

8. Withdrawal When the Service Differs from What Was Advertised or Agreed

• If the service is provided in a way that differs from its advertised description or from the terms of the contract, you may request withdrawal and a refund under Article 17(3) of the Korean Act on Consumer Protection in Electronic Commerce, within three months from the date the service was supplied and within 30 days from the date you became aware, or could reasonably have become aware, of that fact.
• This Section describes rights granted directly by statute, so it applies regardless of the effective date of this policy.
• In such cases the time limits and exclusions set out in Sections 1, 5 and 7 do not apply, and we refund the amount paid in connection with that issue, including question credits you have already used and subscription periods already provided.
• Send withdrawal requests to the support email listed in Section 3. Under Article 18(2) of the same Act we process the refund within three business days from the date you exercise your right of withdrawal; the additional time your card issuer or bank takes to reflect it is as described in Section 4. The review response in Section 3 and the refund approval step in Section 4 are internal procedures and do not extend the period set out in this Section. If the refund is delayed we also pay delay interest at the rate set by that Act's Enforcement Decree.

9. Right of Withdrawal for Overseas Consumers (EU/EEA/UK)

• Consumers residing in the European Union (EU), the European Economic Area (EEA), or the United Kingdom may withdraw from a paid service contract within 14 days of its conclusion in accordance with applicable consumer protection law.
• However, where a Member expressly consents at the time of payment to immediate performance of the service and acknowledges that they may thereby lose the right of withdrawal, the right of withdrawal is extinguished with respect to question credits already used and subscription periods already provided. We no longer collect this consent at checkout, so this exception applies only to payments for which it was previously given; for all other payments the right of withdrawal remains available within the above 14 days, including for question credits already used.
• Where a consumer in the EU, EEA, or the United Kingdom withdraws from a subscription contract within the 14 days above, we will refund the unelapsed portion on a pro-rata basis, excluding the period already provided.
• Withdrawal may be requested via the customer support email, and the Company will process the refund within the period prescribed by applicable law.
• This paragraph does not affect any more favorable rights granted to a Member by the mandatory consumer protection law of their country of residence.

10. Contact