Refund Policy
Last updated: 2026-05-07
코딕스(CODIX) ("the Company") operates the following Refund Policy in accordance with the Korean Act on Consumer Protection in Electronic Commerce and other relevant laws.
1. Refund Eligibility and Amount
A. Within 7 days of payment, unused
If a paid service (Basic or Pro plan) has been paid for within the last 7 days and no paid feature has been used during that billing cycle, the full payment amount will be refunded.
B. Within 7 days of payment, used
If you have used any paid feature, a pro-rated refund based on the remaining days will be issued.
Formula: Refund = Payment × (Remaining Days / Billing Cycle Days)
C. After 7 days from payment
After 7 days have passed since payment, refunds are generally not available. If you cancel the subscription before the next billing date, you may continue using paid features until the end of the current billing cycle.
2. Difference from Auto-Renewal Cancellation
- Subscription cancellation: stops billing from the next billing cycle. Paid features remain available until the end of the current cycle, and no separate refund is issued.
- Refund request: a procedure for returning all or part of an already paid amount. The conditions in Section 1 above must be met.
- Plan change (downgrade): Your current billing period continues on the existing plan, and the new plan fee applies from the next billing date. No prorated refund is issued for the remaining period.
3. How to Request a Refund
- Send your refund request to the customer support email ([email protected]).
- Including your registered email, payment date, and reason for refund in the email helps speed up review.
- The Company will respond with a review result within 3 business days, and if approved will process the refund to the original payment method.
4. Refund Processing Time
- Once the Company approves the refund, it is processed through the payment processor (Toss Payments).
- Actual card cancellation or deposit may take an additional 3 to 7 business days depending on the policies of the card issuer or bank.
5. Cases Where Refunds Are Not Available
Refunds may be restricted in the following cases.
- When 7 days have passed since payment and paid features have been used substantially
- When use is restricted or the account is suspended due to a member's violation of the Terms
- Services provided free of charge or at a discount through events or promotions
- Duplicate requests for a payment that has already been refunded
- No separate refund is issued for the remaining billing period when downgrading a plan.
6. Payment Failure and Downgrade Handling
- If payment fails three consecutive times on the registered payment method, the subscription automatically expires and the plan reverts to Free.
- When the plan is downgraded, profiles exceeding the new plan's chart limit are automatically locked, and all locked profiles are immediately reactivated upon resubscription.
- Existing analyses and conversation history are preserved during the lock period.
- Auto-expiration due to payment failure is attributable to the user and is not eligible for prorated refund.
7. Contact
This policy is effective from 2026-05-07.