Refund Policy

코딕스(CODIX) ("the Company") operates the following Refund Policy in accordance with the Korean Act on Consumer Protection in Electronic Commerce and other relevant laws.

1. Refund Eligibility and Amount

2. Difference from Auto-Renewal Cancellation

• Subscription cancellation: stops billing from the next billing cycle. Paid features remain available until the end of the current cycle, and no separate refund is issued.
• Refund request: a procedure for returning all or part of an already paid amount. The conditions in Section 1 above must be met.
• Plan change (downgrade): Your current billing period continues on the existing plan, and the new plan fee applies from the next billing date. No prorated refund is issued for the remaining period.
• Plan change (upgrade): Only the prorated difference is charged immediately for the remaining period; the next billing date stays unchanged, and the higher plan's regular price is charged from that date. The immediately charged difference is refunded in full if unused within 7 days of its payment date, or prorated by the remaining days if used.

3. How to Request a Refund

1. Send your refund request to the customer support email ([email protected]).
2. Including your registered email, payment date, and reason for refund in the email helps speed up review.
3. The Company will respond with a review result within 3 business days, and if approved will process the refund to the original payment method.

4. Refund Processing Time

• Once the Company approves the refund, it is processed through the payment processor (domestic: PortOne; international: Dodo Payments).
• Actual card cancellation or deposit may take an additional 3 to 7 business days depending on the policies of the card issuer or bank.

5. Cases Where Refunds Are Not Available

Refunds may be restricted in the following cases.

• When 7 days have passed since payment and paid features have been used substantially
• When use is restricted or the account is suspended due to a member's violation of the Terms
• Services provided free of charge or at a discount through events or promotions
• Duplicate requests for a payment that has already been refunded
• No separate refund is issued for the remaining billing period when downgrading a plan.

6. Payment Failure and Downgrade Handling

• If payment fails three consecutive times on the registered payment method, the subscription automatically expires and the plan reverts to Free.
• When the plan is downgraded, profiles exceeding the new plan's chart limit are automatically locked, and all locked profiles are immediately reactivated upon resubscription.
• Existing analyses and conversation history are preserved during the lock period.
• Auto-expiration due to payment failure is attributable to the user and is not eligible for prorated refund.

7. Refunds for Question Credits (One-Time Purchases)

• Question credits are fully refundable if requested within 7 days of purchase and not used at all.
• If unused question credits remain, we will refund the unused remaining credits within the validity period, based on the applicable unit price. Credits already used are not refundable.
• Question credits that have expired after the validity period (currently 90 days) from the date of grant are not refundable.
• Question credits granted free of charge through events, referrals, promotions, or similar are not refundable.

8. Right of Withdrawal for Overseas Consumers (EU/EEA/UK)

• Consumers residing in the European Union (EU), the European Economic Area (EEA), or the United Kingdom may withdraw from a paid service contract within 14 days of its conclusion in accordance with applicable consumer protection law.
• However, where a Member expressly consents at the time of payment to immediate performance of the service and acknowledges that they may thereby lose the right of withdrawal, the right of withdrawal is extinguished with respect to question credits already used and subscription periods already provided. The right of withdrawal remains available within the above 14 days for unused remaining question credits.
• Where a consumer in the EU, EEA, or the United Kingdom withdraws from a subscription contract within the 14 days above, we will refund the unelapsed portion on a pro-rata basis, excluding the period already provided.
• Withdrawal may be requested via the customer support email, and the Company will process the refund within the period prescribed by applicable law.
• This paragraph does not affect any more favorable rights granted to a Member by the mandatory consumer protection law of their country of residence.

9. Contact